Junior product manager - FAI Insite and Application

About FAI

FAI are a consultancy business focused on supporting positive change in animal -based production systems. Through strategic partnerships we offer practical direction and solutions for a better food system. We work with global food companies to improve animal health and welfare, restore vitality in our essential ecosystems, and develop greater resilience within livestock and aquaculture supply chains.

Job Purpose & Overview

We are seeking a Junior Software Product Manager to join the FAI Insite team on a 12-month fixed-term contract to cover maternity leave. This is a UK-based, fully remote role working at the intersection of digital product development, consultancy delivery, and client engagement.

The successful candidate will support the ongoing development, coordination, and improvement of FAI’s Insite applications, including assessment tools, reporting dashboards, data collection workflows (Inflow), and related platform features. Working closely with the Product Owner, software development team, consultancy team, and client users, you will help ensure that our digital products continue to evolve in line with user needs and FAI’s strategic objectives.

This is a hands-on, cross-functional role. It combines product specification and delivery coordination with user support and stakeholder communication. You will translate client and consultant requirements into clear product documentation, contribute to feature design and wireframing, support testing and release processes, and provide user training and support through our helpdesk systems.

The role offers exposure to both technical product development and real-world supply chain programmes. You will work within a collaborative, multi-disciplinary team committed to strengthening food system resilience through a combination of consultancy expertise and practical digital tools.

While this position is initially a 12-month maternity cover, there is potential for longer-term opportunities depending on company growth, platform expansion, and increasing client demand for our digital solutions.

Position

Full time – 37.5 hours per week, immediate start.

How to apply

This recruitment has a deadline so please don’t wait to submit your application. We will be short-listing week commencing the March 16th 2025

Please submit a CV and cover letter with the title “Application: Junior product manager - FAI Insite and Application”. In your covering letter, please tell us about yourself, why you want to work with FAI and what unique elements you feel you can bring to the role. Please also include details of your notice period, if applicable.

Please note that any CVs submitted without as covering letter will not be considered.

We anticipate that all interviews will be conducted remotely.

Tasks

As a Junior Product Manager, you will:

• Support the development and day-to-day management of FAI’s Insite software applications (including assessment, reporting, and data collection tools).
• Provide day-to-day customer support through Zendesk, helping users use the platform effectively and escalating issues when needed.
• Translate user and client needs into clear product requirements and software specifications.
• Create basic wireframes, workflows, or design concepts to support development discussions.
• Work closely with software developers to follow up on development progress, clarify requirements, and support testing.
• Coordinate feature updates, improvements, and bug fixes across assigned applications.
• Support user onboarding and training, including running demos or walkthroughs of the platform.
• Produce and maintain product documentation, including specifications, user guides, and support materials.
• Help gather and prioritise user feedback to inform continuous product improvement.

Requirements

Essentials:

• 1–3 years’ experience in a product, project, or software-related role (or equivalent).
• Experience writing software requirements and specifications.
• Previous experience providing product support or working in roles involving user feedback, issue triage, or continuous improvement.
• Comfortable working with developers and non-technical stakeholders.
• Experience creating wireframes and product designs (using any suitable tools).
• A self-starter comfortable with working effectively in a remote, distributed team.
• Self-motivated and autonomous with effective time management abilities.
• Excellent organisational skills and able to deliver quality work on time for multiple, simultaneous projects.
• Excellent communicator with strong and verbal and written communication skills.

Desirable (but not essential):

• Background or interest in agriculture, sustainability, auditing, or certification schemes.
• Experience working on B2B software platforms.
• Experience with project / sprint management tools (Click-up, Jira).
• Experience with design tool Figma.
• Familiarity with audit, assessment, reporting, or data-driven tools.

Benefits

• 33 days annual leave inclusive of bank holidays (pro rata for part time)
• Additional holiday awarded for long service
• Holiday purchase scheme (up to one week per year)
• Contributory auto-enrolment pension scheme
• Private health insurance scheme
• Discretionary bonus scheme
• Generous Company sick pay scheme (12 weeks full pay, 12 weeks half pay, after successful completion of probation)
• Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks service by the qualifying week)
• Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks service by the qualifying week)
• Sabbatical leave opportunity for long service

If you’re an early-career product manager looking to build hands-on experience across software delivery, user support, and client collaboration — we’d love to hear from you.