Technical Business Analyst

Your Role

As Technical Business Analyst, you will play a vital role in bridging the gap between our technical team and business stakeholders. You will apply a deep understanding of SharePoint and knowledge of technologies such as AWS and RESTful APIs to guide best practice integration with the FYI product and deliver evidence-based recommendations and solutions. 

ResponsibilitiesTranslate business requirements into actionable specifications: 

• Document and communicate user stories, functional requirements, acceptance criteria and process flow utilising knowledge of SharePoint, AWS, Integrations and RESTful APIs. 
• Analyse and document and visualise data flows between systems, especially those hosted on AWS. 
• Work with development teams to design and validate RESTful API specifications. 
• Analyse complex problems including support escalations, propose innovative solutions considering diverse perspectives and potential impacts. 
• Effectively evaluate and present solutions, balancing risks and benefits, to ensure specifications align with overall business objectives and technical feasibility. 

Product roadmap development: 

• Participate in product planning sessions and contribute to the product roadmap. Use insights to inform roadmap decisions and prioritise features that deliver the most significant impact. 

Lead by influence: 

• Effectively communicate complex information and recommendations to diverse audiences, gaining buy-in and fostering a shared understanding of user needs and project goals. 
• Leverage expertise in SharePoint technology to guide our product development, ensuring alignment with industry best practices with a strong focus on risk and compliance throughout. 

Collaboration: 

• Partner closely with cross-functional teams (e.g., product, quality, content, marketing) to ensure clear communication, alignment, and successful product delivery. 
• Collaborate with the engineering team to propose and prioritize enhancements or new features based on business needs. 

Stakeholder engagement and relationship management: 

• Build and maintain strong relationships with business stakeholders, understanding their objectives, and providing value-added solutions. 

Continuous improvement and innovation: 

• Stay updated with industry trends, emerging technologies, and best practices in business analysis. 
• Proactively identify areas for process improvement, automation, or innovation to enhance the efficiency and effectiveness of our solutions. 

Experience: 

• Proven experience as a Technical Business Analyst in a SaaS environment, with a strong understanding of product development processes and agile methodologies. 
• Demonstrated ability to lead through influence, clearly articulating complex technical concepts to both technical and non-technical stakeholders, securing alignment and stakeholder buy-in. 
• Hands-on experience with SharePoint, with a track record of guiding integration initiatives aligned with industry best practices, compliance standards, and product goals. 
• Strong working knowledge of cloud technologies (preferably AWS), including analysing and documenting system architecture, data flows, and infrastructure considerations. 
• Solid understanding of RESTful APIs and integration protocols, including the ability to define, validate, and document API specifications in collaboration with engineering teams. 
• Expertise in translating business requirements into detailed technical documentation, including user stories, acceptance criteria, functional specifications, process flows, and mock-ups. 
• Proficient in analysing and resolving complex business and technical problems, including escalation issues, by evaluating alternative solutions and recommending the most viable path forward. 
• Experienced in collaborating with cross-functional teams including product, engineering, quality, content, and marketing, to ensure aligned execution and successful product delivery. 
• Adept at building and managing stakeholder relationships, engaging with internal and external parties to understand needs and provide value-driven solutions. 
• Committed to continuous improvement, actively staying across emerging trends in technology and business analysis and identifying opportunities to streamline processes and enhance system efficiency.