Senior Product Designer

About the role

We are seeking an experienced Senior Product Designer to join our client, who can design and deliver end-to-end digital customer experiences, from research insights and user journeys through to wireframes, interactive prototypes and high-fidelity designs. The ideal candidate will bring strong UX/UI, Figma, design systems and accessibility experience and be comfortable working within cross-functional Agile product teams.

Tell me more, tell me more…

Our client is currently looking for a new recruit in joining their team, please read on!

You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday.

Shifts: Monday – Friday (37.5 hours per week)

Key responsibilities

User Research

Leverage research and testing methodologies to refine and optimise early in the design process.
Support Product Researchers and cross-functional teams by analysing research findings and synthesising customer insight into actionable design opportunities and product recommendations.
Support hypothesis validation and evidence-based product decision making.

UX & Product Design

Design end-to-end user journeys and service experiences across digital channels.
Develop information architecture, interaction design, wireframes and user flows.
Map journeys and flows, while also developing interactions from sketches through to polished experiences.
Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns.
Collaborate with internal Design & Research and Product teams to maintain consistency across products, platforms and services.
Balance customer needs, business objectives and technical constraints to create effective product solutions.
Apply systems thinking to consider the wider end-to-end customer experience across journeys, products and platforms.
Use customer insight, behavioural data and product metrics to inform design decisions and prioritisation.
Collaborate with Product Managers and Product Owners to shape product strategy, define opportunities and evaluate success measures.

UI Design & Prototyping

Produce high-fidelity designs and interactive prototypes using Figma.
Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent.
Iterate designs based on stakeholder feedback, user testing and delivery team requirements.
Create responsive web and mobile application designs suitable for development implementation across multiple device types, screen sizes, accessibility requirements and supported platforms.
Contribute actively to the evolution, governance and adoption of BA design systems and component libraries such as the BA Global Experience Language (BAgel), available at https://britishairways.design/
Define reusable patterns and components that improve consistency, accessibility and efficiency across products and teams.
Drive adherence to agreed design quality standards, inclusive design processes and delivery practices across assigned product teams.

Delivery Support

Work under the direction of and be accountable to the Product Design Lead responsible for the design function within their assigned tribe.
Collaborate with Product Owners, developers and others in the scrum team throughout the product development lifecycle to ensure design intent is successfully translated into working products
Facilitate workshops, co-design sessions and activities to build alignment across Product, Engineering, Research and business stakeholders.
Communicate design rationale clearly through peer reviews, demonstrations and show-and-tells, and influence decisions using evidence, customer insight and product data.
Support user acceptance testing, design assurance and continuous improvement activities.
Participate in Agile ceremonies as required, including PI planning, sprint planning, backlog refinement, stand-ups, reviews and retrospectives.
Contribute to the successful delivery of new features, enhancements and digital products.
Use programme delivery tools including Jira, Confluence and Microsoft Teams for documentation, artefacts and product delivery management.
Maintain consistency of user experience, interaction patterns, accessibility and design quality across multiple product teams.
Follow and champion agreed BA design processes, accessibility standards and governance frameworks.

What’s in it for you? –

Our client loves to reward their people for doing a great job.

This is a contract till end of March 2027.(possibility of extension)
A day rate, in-scope of IR35, either via a Hays approved umbrella company or via Hays PAYE
This role provides a remote working access from the comforts of your own home and only going to our state-of-the-art office in Waterside, London 2 days per week(Tuesday and Wednesday).

Next Steps

Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.

If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.

We look forward to speaking to you!