Head of Partner Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Partner Experience in Australia. This is a senior product leadership role focused on shaping and scaling the end-to-end experience for partners across a global digital ecosystem. You will define how supply-side participants interact with platforms, ensuring their experience is seamless, data-driven, and performance-oriented. The role blends product strategy, systems thinking, and operational insight to transform partner journeys into scalable, automated, and measurable ecosystems. You will work across multiple teams including product, engineering, analytics, and operations to design tools that improve partner onboarding, quality, and performance. This is a high-impact leadership position where your decisions directly influence marketplace health, partner success, and business growth across international markets. The environment is fast-moving, highly cross-functional, and deeply focused on building scalable platform solutions powered by data and AI. Accountabilities In this role, you will define and lead the strategy for the partner and supply-side experience, building scalable systems that improve performance, quality, and engagement across a global ecosystem. You will translate operational challenges into product-driven solutions while ensuring adoption, scalability, and measurable business impact.

• Define and lead the end-to-end strategy for partner and supply-side experience across the platform ecosystem.
• Build and optimize partner-facing tools such as dashboards, performance systems, ratings, incentive models, and quality frameworks.
• Improve partner onboarding, engagement, and retention through scalable product and operational solutions.
• Design and implement systems for performance measurement, rankings, reputation, and quality control.
• Drive adoption of internal tools by aligning product capabilities with operational workflows.
• Identify supply-side growth opportunities and translate them into product roadmap initiatives.
• Collaborate closely with product, engineering, analytics, and operations teams to deliver scalable solutions.
• Establish frameworks for managing supply quality and ecosystem health at scale.
• Leverage data and AI-driven capabilities to enhance partner experience and decision-making.
• Lead execution of strategic initiatives that improve marketplace efficiency and partner success.

Requirements This role requires strong experience in product or platform leadership, ideally within marketplace or ecosystem-driven businesses. You should have a deep understanding of supply-side dynamics and proven ability to build scalable systems that improve partner performance and operational efficiency.

• Proven experience in product, platform, or domain leadership within marketplaces or supply-driven ecosystems.
• Strong background in managing partner, seller, provider, or supply-side experiences.
• Experience designing performance systems, ranking models, incentive structures, or quality frameworks.
• Ability to translate operational challenges into scalable product solutions.
• Strong analytical mindset with data-driven decision-making capabilities.
• Experience working in complex, cross-functional environments with multiple stakeholders.
• Track record of driving adoption of internal tools and platform systems.
• Strong balance of strategic thinking and hands-on execution.
• Excellent communication and stakeholder management skills.
• Experience in marketplace domains such as ride-hailing, delivery, classifieds, or creator platforms is a plus.

Benefits

• Fully remote work opportunity.
• 28 days of annual vacation plus 7 wellness days per year.
• Financial support for professional training, conferences, and development (up to 50% reimbursement).
• Health and medical support, including annual compensation for healthcare expenses if not covered by insurance.
• Equipment and workspace support, including home office or co-working reimbursement.
• Employee referral bonuses and performance-based incentives.
• Corporate discounts for language learning and access to English lessons.
• Internal recognition system with rewards redeemable for perks and experiences.
• Global, multicultural work environment with a strong remote-first culture.

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.