Solutions Engineer

About this role Founded in Berlin (2023), we're democratizing voice AI with a no-code platform for enterprises. Backed by Accel, Atlantic Labs, and Singular with $30M raised, we've delivered 5M+ hours of contact center savings and handle 45M calls with 99.9% uptime across 1,000+ customers. The Role As a Senior Solutions Engineer at Synthflow, you’ll be a key technical leader, guiding both prospective and current enterprise customers through their journey with our AI phone agent solutions. You will combine deep technical expertise with persuasive communication to understand a prospect's challenges, demonstrate how our solutions can solve their biggest problems, and ensure long-term customer success. This is a high-impact position where you'll act as a trusted advisor, bridging the gap between sales and engineering and owning the full technical lifecycle from pre-sales discovery through post-sales implementation and adoption. This role is a blend of hands-on implementation, project management, and relationship management, ensuring our customers realize the full value of their investment and achieve their business goals.. What You’ll Do

• Partner with the sales team to understand prospective customer needs and technical environments.
• Lead the technical discovery process, conducting compelling product demonstrations and workshops for both business and technical stakeholders.
• Design and architect customized solutions and proof-of-concepts (POCs) that prove the value of our platform.
• Own the full technical customer lifecycle, from responding to RFPs and RFIs to leading the technical onboarding and implementation of our AI phone agents.
• Serve as the primary technical contact for new and existing customers, troubleshooting integration-related issues and ensuring successful adoption.
• Collaborate closely with internal teams like sales, engineering, and product to deliver on customer needs and provide structured feedback to help shape our product roadmap.

Who You Are:

• You have at least 3-5 years of relevant experience in a technical, customer-facing role like solutions engineering.
• You have experience with Enterprise B2B product implementations, ideally at a fast-growing startup.
• You possess hands-on experience with APIs, CRMs, telephony systems, or workflow automation tools.
• You have experience or a deep interest in AI/ML technologies and prompt engineering.
• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.
• You are a builder who thrives in a fast-paced environment and enjoys wearing multiple hats.

Preferred Qualifications (Bonus Points):

• Familiarity with Large Language Models (LLMs) and prompting.
• Strong understanding of the enterprise sales process and a track record of winning deals.
• Familiarity with SIP, telephony providers, or call center systems is a strong plus.

**Work experience

• 3 -​ 6 years of experience in a technical,​ customer-​facing role like solutions engineering
• Fullstack capabilities (e.​g.​,​ Golang,​ Python,​ Kubenetes,​ React,​ TypeScript) Exper* ience with enterprise B2B product implementations,​ ideally at a fast-​growing startupExper
• ience with APIs,​ CRMs,​ telephony systems,​ or workflow automation toolsExper
• ience or deep interest in AI/ML technologies and prompt engineeringFamil
• iarity with SIP,​ telephony providers,​ or call center systems Salary $125K - $140K Equity Competitive Remote work policy US (EST/ CST) Visa sponsorship not available

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