User Researcher

User Researcher (6-Months Contract)Location: Remote (UK-based )

Contract Type: Part-time, Contract

Rate: Up to £200 per day

Schedule: 2 days per week

_Trapeze Group UK is seeking a contract User Researcher for a 6-month placement to support our User-Centred Design (UCD) team. Working alongside a UI/UX Designer and reporting to the Product Manager, you’ll lead user research activities to inform the design of intuitive, accessible digital solutions for the public transport sector_About Trapeze Group (UK) Ltd

Trapeze Group (UK) Ltd provides software solutions to the Public Transport Industry. A large number of high-profile UK and international companies including First Group, Arriva and Go Ahead, as well as most of the UK Public Transport Authorities such as Transport for London and Strathclyde Partnership for Transport, use our systems. As an employer, we are committed to cultivating a friendly and exciting working environment, with a strong emphasis on employee engagement. As the UK arm of a global organisation, we offer the sense of social community often associated with a small, local business, combined with the advantages of working for a far larger employer: great benefits, a dedication to identifying talent, and significant investment in staff development. Trapeze Group UK is proud to be part of the Modaxo family, a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.“Modaxo’s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world’s people.” – Bill Delaney, CEO, Modaxo

Key Purpose

We are seeking a contract User Researcher for a 6-month placement to join our User-Centred Design (UCD) team. Working closely with a UI/UX Designer and reporting to the Product Manager, you will play a critical role in understanding user needs and behaviours to inform the design and development of our digital products. Your insights will help shape intuitive, accessible, and impactful user experiences for the public transport industry.

Key Responsibilities

• Plan and Conduct Research: Design and execute qualitative and quantitative user research activities, including interviews, surveys, usability testing, and contextual inquiries.
• Analyse and Synthesize Findings: Translate research data into actionable insights, user personas, journey maps, and other artefacts to inform design decisions.
• Collaborate Across Teams: Work closely with the UI/UX Designer and Product Manager to align research with product goals and user needs.
• Advocate for the User: Champion user-centred design principles across the product lifecycle, ensuring user needs are at the forefront of decision-making,
• Report and Present: Communicate findings clearly and effectively to stakeholders through reports, presentations, and workshops.
• Support Continuous Improvement: Contribute to the development of research processes, tools, and best practices within the UCD team.

Requirements

• Proven experience as a User Researcher or in a similar role within a digital product environment.
• Strong understanding of user-centred design principles and research methodologies.
• Experience planning and conducting user research independently.
• Ability to analyse and present complex data in a clear and compelling way.
• Excellent communication and collaboration skills.
• Comfortable working remotely and managing time effectively across multiple projects.

Desirable but not essential

• Experience working in the public transport or mobility sector.
• Familiarity with tools such Miro, Figma, and Userlytics.
• Experience working in agile product teams.
• Understanding of accessibility standards and inclusive research practices.