Contract Service Designer

Contract Service DesignerLocation: UK Remote (Leeds and London HQ)

Contract Type: Inside IR35

Duration: 3 months

Day Rate: £525 per day

About the Role

WRK digital are proud to partner with a leading consultancy delivering high-impact projects for the NHS. We are seeking 3 experienced Service Designers to join the team on inside IR35 contracts, ideally starting on Monday 12th January.

These postitions focus on designing and improving services that make a real difference to healthcare delivery and patient outcomes. You could be working one of 3 national level projects that are at a mix of pre-discovery, discovery & BETA stages.

Key Responsibilities

• Research and understand user needs, behaviours, and pain points through qualitative and quantitative methods.
• Map and analyse end-to-end service journeys, ecosystems, and touchpoints.
• Co-design services with users, stakeholders, and cross-functional teams.
• Translate insights into service concepts, blueprints, and prototypes.
• Identify opportunities to improve efficiency, usability, and customer satisfaction.
• Collaborate closely with product managers, UX designers, developers, and business stakeholders.
• Test, iterate, and refine service solutions based on feedback and data.
• Support implementation of service designs and ensure alignment with the original intent.
• Document service standards, principles, and design decisions.

Required Skills & Experience

• Proven experience as a Service Designer in complex, user-centred environments.
• Strong knowledge of service design methodologies and tools.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate design concepts clearly and influence stakeholders.
• Familiarity with GDS (Government Digital Service) standards and accessibility principles.
• Excellent collaboration and problem-solving skills.

Desirable

• Experience with prototyping and design tools (e.g., Figma, Miro).
• Understanding of policy and regulatory considerations in service design.
• Background in research and data-driven design approaches.

Interested? Contact WRK digital today to learn more and apply for this exciting opportunity to shape services that impact millions across the UK.