Customer Experience Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Manager in the United Kingdom. This is a high-impact, hands-on role focused on owning the end-to-end customer journey across onboarding, implementation, and ongoing success in a fast-growing SaaS environment. You will serve as the primary point of contact for regional customers, ensuring they achieve value quickly while maintaining strong long-term relationships. The role blends technical problem-solving, customer success, and solution delivery, requiring both operational execution and strategic thinking. You will act as a trusted advisor, guiding customers through complex data and compliance solutions while ensuring smooth adoption. Working closely with Product and Engineering teams, you will help resolve issues, improve the product, and enhance customer experience. This position is ideal for someone who thrives in early-stage environments, enjoys autonomy, and is motivated by building structure in evolving processes. Accountabilities

• Own the full customer lifecycle, acting as the main point of contact for onboarding, implementation, adoption, and ongoing success
• Lead solution design, configuration, and deployment to ensure fast and effective time-to-value for customers
• Provide technical support and act as an escalation point for complex customer issues in collaboration with Product and Engineering teams
• Drive customer health, retention, and expansion through proactive engagement and strategic advisory conversations
• Conduct business reviews (QBRs) and translate product usage into measurable business outcomes
• Triage and resolve customer issues in a timely manner, ensuring SLA adherence and minimizing service disruption
• Collaborate cross-functionally to identify product improvements based on customer feedback and real-world use cases
• Maintain strong relationships with stakeholders, including executive-level contacts, across assigned accounts

Requirements

• 5+ years of experience in Customer Success, Professional Services, Solutions Consulting, or a similar technical customer-facing role in a SaaS environment
• Proven experience managing complex customer implementations and enterprise-level relationships
• Background in an early-stage or fast-paced B2B SaaS environment, ideally US-based or globally distributed
• Strong technical understanding of SaaS platforms, integrations, and troubleshooting methodologies
• Excellent communication skills, with the ability to translate technical concepts into clear business value
• Strong stakeholder management experience, including engagement with senior and executive-level customers
• High level of autonomy, adaptability, and comfort working in ambiguous environments
• Ability to work flexible hours, including overlap with US time zones when required
• Fluency in English and French required; additional European languages are a strong plus
• Bachelor’s degree or equivalent experience required

Benefits

• Competitive compensation package
• Flexible working arrangements with remote options
• Opportunity to shape and build the customer experience function in a growing region
• Exposure to cutting-edge data privacy and compliance technology
• Direct collaboration with global Product and Engineering teams
• High-impact role with ownership across the full customer lifecycle
• Career growth opportunities in a fast-scaling international SaaS environment
• Inclusive and collaborative culture with strong cross-functional collaboration

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.