Technical Customer Success Manager (Creator Economy)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Customer Success Manager (Creator Economy) in Australia. In this role, you will act as a technical partner to creators, guiding them through complex build, launch, and optimization journeys to ensure reliable, scalable, and high-performing app experiences. You will work closely with customers, product, and engineering teams to diagnose issues, design robust implementations, and future-proof technical setups. This position combines deep technical problem-solving with high-touch customer engagement in a fast-growing, AI-powered platform environment. You will own the technical success of a portfolio of creators, helping them move faster with confidence and clarity. Your work will directly impact product adoption, platform reliability, and long-term customer retention. Operating in a fully remote, global environment, you will thrive in a role that values autonomy, systems thinking, and continuous improvement. This is a unique opportunity to shape how creators build, scale, and succeed. Accountabilities

• Manage a portfolio of creators, providing hands-on technical guidance throughout build, QA, launch, optimization, and long-term platform usage.
• Diagnose and resolve complex configuration, integration, automation, and performance challenges.
• Conduct technical launch-readiness reviews, ensuring smooth app submissions and minimal revisions.
• Partner closely with Product and Engineering to validate new features, escalate platform issues, and improve system reliability.
• Analyze crash logs, performance metrics, and recurring friction patterns to drive continuous platform improvements.
• Lead technical onboarding and implementation playbooks to reduce time-to-launch and improve scalability.
• Support feature adoption, platform upgrades, and SDK rollouts through structured documentation and best practices.
• Contribute to internal knowledge systems, QA workflows, and operational processes to strengthen long-term customer success.

Requirements

• At least 2 years of experience in Technical Customer Success, Solutions Engineering, SaaS Implementation, or similar technical client-facing roles.
• Strong understanding of APIs, integrations, automation logic, and backend workflows.
• Experience supporting mobile app launches, including Apple App Store and Google Play submissions, provisioning profiles, certificates, and metadata.
• Ability to troubleshoot logs, crash reports, and performance signals to identify root causes and optimize systems.
• Proven experience managing multiple concurrent technical projects or launches.
• Strong documentation skills with the ability to translate complex technical concepts into clear guidance.
• Structured, analytical mindset with a proactive approach to problem-solving and continuous improvement.
• Comfort working in fast-paced, high-growth, and ambiguous environments.
• Bonus: Experience in no-code or low-code platforms, creator economy products, or AI-driven SaaS environments.

Benefits

• Fully remote role with flexible working hours and location independence.
• Competitive compensation package aligned with experience and market benchmarks.
• Global team culture with regular in-person team gatherings in inspiring locations.
• Career coaching, training programs, and conference budgets to support professional growth.
• Tech equipment budget to optimize your home working setup.
• Generous paid time off, including vacation and celebration leave.
• Paid parental leave and family-friendly policies.
• Opportunity to work on cutting-edge AI-powered products shaping the future of the creator economy.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.