Creative Support Specialist

We’re Hiring: Creative Support Coordinator

Remote | Full-Time | Creative & Marketing Operations Role in a Fast-Growing Digital Marketing Agency

Are you highly organized, detail-obsessed, and passionate about all things creative? Medstar Media is looking for a proactive and reliable Creative Support Coordinator to join our dynamic team and help bring stunning marketing campaigns to life.

About Us:

Medstar Media is a boutique digital marketing agency specializing in the medical aesthetics industry. From CoolSculpting to Botox, Emsculpt NEO to cutting-edge facials—we power the nation’s top aesthetic providers with premium marketing that performs. Our services include ad campaigns, branding, social media, SEO, website design, and more.

As a Creative Support Coordinator, you’ll work closely with our creative, content, and client teams to ensure deliverables are polished, on-brand, and on time. You'll play a critical behind-the-scenes role in ensuring campaigns run smoothly—managing assets, coordinating creatives, optimizing templates, and supporting digital engagement efforts.

What You’ll Do:

• Assist with Creative Projects: Help manage and track graphic design, ad updates, and marketing collateral to ensure timely delivery and brand consistency.
• Conduct Creative Audits: Proofread and update existing creatives, implement offer changes, and make sure all visuals are pixel-perfect before launch.
• Coordinate Event Creatives: Organize event-related design tasks, schedule e-blasts (Mailchimp, Constant Contact), and text campaigns (Go High Level), and ensure everything is polished and ready to perform.
• Optimize Templates: Maintain consistency in visual branding by managing and enforcing the use of approved templates.
• Curate Content: Select and organize the strongest client content (UGC, photos, reels) for ad creative use.
• Maintain Asset Libraries: Keep creative files organized and up to date across shared folders and platforms.
• Support Ad Reporting: Assist with light data pulling and compiling of performance reports to identify top-performing creatives.
• Track Tasks & Billing: Ensure accurate billing updates for text blast campaigns and creative add-ons.
• Collaborate Cross-Functionally: Partner with our designers, project managers, and campaign strategists to meet creative needs and deadlines.

What We’re Looking For:

• 2+ years of experience supporting creative or marketing projects (agency experience is a bonus)
• Strong organizational and communication skills with high attention to detail
• Ability to manage multiple priorities and meet tight deadlines
• Familiarity with platforms like Canva, Mailchimp, Go High Level, or similar
• Basic understanding of ad creative formats and campaign objectives
• Bonus: Experience with Meta Business Suite or ad quality control is a plus
• Team player with a “let’s get it done” attitude

What Sets You Up for Success:

• Process-Oriented: You thrive in checklists, love a good spreadsheet, and know how to keep things on track.
• Eagle Eye: You notice typos, spacing errors, and off-brand fonts before anyone else.
• Creative Collaborator: You work well with designers, understand visual language, and keep creatives flowing smoothly.
• Tech-Savvy: You’re comfortable navigating project management tools and online platforms.
• Calm Under Pressure: You stay cool when timelines get tight and find solutions quickly.
• Detail-Driven: You believe small touches lead to big impact.

What You'll Get:

• Competitive compensation tailored to your skillset
• A flexible, remote-friendly culture with room to grow
• A fast-paced environment where your work truly makes an impact
• A collaborative team that respects your voice and ideas
• A front-row seat to industry-leading creative campaigns in aesthetics

Why Choose Us?

At Medstar Media, we believe creativity should be both strategic and fun. As part of our team, you'll have the opportunity to sharpen your skills, work on meaningful campaigns, and contribute to real client success. We offer a supportive team culture, clear growth paths, and a chance to build something special.

Next Steps:

Please send your resume and cover letter to Ivy at creative@medstarmedia.com. We review applications promptly and are looking to fill this role ASAP.