Customer Success Manager

Customer Success Manager - EMEA

qbiq is pioneering a new category in the real estate industry with the first-ever Architectural AI platform. By automating and democratizing architectural capabilities, qbiq empowers stakeholders—non-designers and designers alike—to plan, visualize, and optimize any space in minutes. This innovation eliminates delays, manual inefficiencies, and high costs traditionally tied to architectural planning. Growing rapidly, qbiq is backed by top-tier VCs and has already planned over 400 million square feet in less than two years, serving global industry leaders such as Brookfield, JLL, Skanska, IWG, and many more. We’re looking for a dynamic Customer Success Manager with strong technical expertise and client advocacy skills. In this role, you’ll be the voice of the customer, ensuring they gain maximum value from our platform while working closely with Operations, Sales, and Product.

What You’ll Do

• Act as the main customer contact, driving satisfaction and engagement.
• Monitor platform usage and proactively promote adoption and growth.
• Lead onboarding and training, ensuring smooth customer transitions.
• Become a product expert, guiding clients on current and upcoming features.
• Build strong, trust-based relationships with global customers.

Who You Are

• Experienced in architecture or design - must.
• Excellent communicator in English - must.
• Skilled at working with international customers.
• Proactive problem-solver with strong interpersonal skills.
• Additional languages (French, German) - plus.