Customer Advocacy Manager

1. About Our Client:

The organization operates in the analytics engineering industry, transforming raw data into reliable, actionable insights for data teams. Since its start as an open source project in 2016, it has developed into a leading analytics engineering platform used weekly by over 90,000 teams. The organization supports data transformations and AI use cases at scale and serves more than 5,400 customers across various sectors. It focuses on empowering data practitioners by providing reliable, governed data faster and at scale, positioning itself as a key component of the modern data stack and the data control plane for enterprise teams worldwide.

2. About the Opportunity:

The Customer Advocacy Manager leads the strategy, systems, and execution of the organization’s global customer advocacy efforts. This role is central to shaping growth through customer voices by building scalable advocacy programs that connect sales, marketing, product, community, and customer success teams. It involves managing customer advisory boards, developing storytelling initiatives, and fostering long-term relationships with customer advocates to strengthen the brand and drive measurable business impact. The role requires strategic leadership, cross-functional collaboration, and program management to ensure advocacy efforts align with broader organizational goals.

3. Responsibilities:

• Build and lead a scalable, end-to-end customer advocacy strategy across go-to-market teams

• Partner with global marketing to create multi-format customer storytelling programs

• Design, manage, and evolve the Customer Advisory Board program, including governance and engagement

• Own content strategy and execution for the Executive Summit in collaboration with the Strategic Events team

• Develop systems, workflows, and documentation to manage advocacy programs at scale

• Nurture long-term relationships with executive and practitioner-level customer advocates

• Identify and enable customer voices for speaking, media, analyst, and industry event opportunities

• Build and manage customer recognition and advocacy spotlight programs

• Collaborate with sales and customer success leadership to align advocacy with account strategy and pipeline goals

• Create and maintain a self-service customer reference and advocacy database

• Serve as a trusted advisor and brand ambassador in customer interactions

• Partner with product marketing, brand, communications, community, and sales for cohesive storytelling

• Establish clear project plans, timelines, and accountability for major initiatives

• Deliver executive-ready reports on program performance, outcomes, and ROI

• Continuously assess and improve program effectiveness based on data and feedback

4. Requirements:

• Experience leading customer advocacy, community, or reference programs in SaaS or technology

• Proven success managing customer advisory boards and executive engagement programs

• Strong relationship-building and cross-functional influence skills

• Program and project management expertise with scalable systems development

• Experience producing high-impact customer content programs consistently

• Ability to design measurement frameworks and executive reporting

• Confidence working with senior leaders and customer executives

• Ability to balance strategic vision with hands-on execution in fast-paced settings

• Excellent written, verbal, and presentation skills

• Highly organized, proactive, and effective at managing competing priorities

• Entrepreneurial mindset with passion for building new programs

• Comfortable operating in a fully remote, globally distributed, asynchronous environment

• 5+ years in customer marketing or advocacy roles

• Experience in the tech industry, preferably SaaS; data industry experience is a plus

• Proven growth in program ownership and responsibilities; agency/vendor management experience is a plus

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.