Implementation Manager EMEA

Location: Flexible / Remote within EMEA - does not have to be in the UK

Reports to: Head of Customer Success

Overview

We’re hiring an experienced and proactive Implementation Consultant to own the onboarding journey for our enterprise customers across the EMEA region.

This is a crucial role that bridges product setup, solution design, technical integration, and stakeholder alignment, ensuring a seamless, on-time onboarding experience that accelerates customer value and protects long-term success.

You'll bring structure, accountability, and specialist execution to enterprise account onboarding, unblocking timelines and redefining what great looks like for go-live.

Key Responsibilities

Enterprise Onboarding Execution

● Own and deliver enterprise onboarding programs end-to-end, from deal close through to go-live

● Act as the primary coordinator across internal teams, client stakeholders, and third-party vendors

● Anticipate and proactively mitigate common blockers (e.g., ATS integrations, delayed sign-offs, technical scope creep)

Solution Design & Blueprint Customisation

● Collaborate with customers to interpret business requirements and adjust onboarding blueprints where needed

● Translate client-specific needs into viable solution design changes, within the boundaries of product capabilities

● Work closely with Product and Solutions teams to validate feasibility and maintain alignment with long-term product vision

Implementation Process & Standards

● Refine and enforce a standard implementation methodology that drives repeatability, accountability, and velocity

● Establish clear onboarding milestones, playbooks, and timelines that set clients up for long-term success

● Introduce structured triage and escalation paths for issues outside CS scope or control

Cross-Functional Collaboration

● Collaborate tightly with CS, Product, and Sales to clarify handoffs and reduce operational friction

● Provide feedback loops to Product and Solutions teams on onboarding pain points and integration gaps

Customer Experience & Value Realisation

● Engage customers with empathy and clarity, keeping them informed, aligned, and confident throughout onboarding

● Deliver a consistent and high-quality experience that accelerates time-to-value and builds trust

You Bring

● Experience managing complex, multi-stakeholder onboarding projects in enterprise SaaS (bonus: recruitment or HR tech)

● Strong technical fluency with integrations, ideally including ATS ecosystems

● Outstanding project management skills, with a calm and proactive client presence

● A bias for structure, accountability, and problem-solving

● The ability to operate independently in a fast-paced, high-growth environment, while keeping stakeholders aligned across time zones

About Sapia.ai:

Our mission is to build a fairer world through ethical AI. We have built the world’s most inclusive and intelligent human-centric talent solution to innovate the hiring process and disrupt broken practices, especially in high-volume recruitment. We believe that every candidate deserves a fair chance at getting a job and that organisations increasingly care about interrupting the bias that exists in hiring and promotion.

In just over eight years, we have built trusted partnerships with some of the most well-known and trusted consumer brands, who trust our AI solution to deliver better people faster and more fairly. 

Sapia.ai is proud of its diverse and globally distributed team in Australia, UK and Europe. We are passionate about building a diverse and talented workforce of individuals from different backgrounds, cultures, and ethnicities. By creating a strong remote workforce, we empower our employees to work their hours and focus on outcomes, which helps people balance personal and professional lives. We love being scrappy and thrifty, and we never settle. If this mission and way of working excite you, then come and join us!