Graphic Designer

Job description

What you get to do in this role

Support the Security Training and Resources team in their mission to provide quality, up-to-date security content to equip ServiceNow’s sales teams, customer-facing support groups, and customers.

Presentation Development and Management

• Develop new Armis visual content in collaboration with Subject Matter Experts (SMEs) and technical writers, translating technical security content into clear, effective presentations for customer, partner, and internal audiences.
• Work with stakeholders to develop compelling narratives, and expand presentations to reflect industry, regulatory, and product changes as required
• Work with SMEs/content owners to deduplicate existing content and develop a master deck from which all other presentations can be derived from, minimising maintenance overhead and providing consistent and accurate messaging across stakeholder groups.
• Support the wider Customer Security and Trust (CST) Team in developing bespoke presentations for events as required
• Proof, update, and maintain the slideware ecosystem and optimise for AI consumption

Visual Design & Illustration

• Create illustrations, diagrams, and infographics for use in other security collateral and training materials.
• Ensure all graphics and documents follow ServiceNow style, tone, and brand guidelines.
• Coordinate with subject matter experts and members of the STAR team to identify opportunities for shared visual assets.
• Ability to create animations that bring a concept to life and improve understanding is desirable, but not essential
• Support the STAR Team in building and maintaining InDesign layouts for new content; manage document descriptions and keywords for use across platforms.

Content Updates & Maintenance

• Work with subject matter experts and the STAR Team to keep slideware and other content current and accurate.
• Respond to approved change requests for updates, corrections, and enhancements.
• Support the process to maintain currency of collateral in response to industry, regulatory, or product changes.
• Organize materials for subject matter expert (SME) review and participate in the content maintenance process for document updates.
• Submit updated assets for publication.

Publishing & Digital Delivery

• Update the internal webpage for newly published documents and upcoming events.
• Manage external-facing delivery channels to ensure they meet the needs of their audience and are optimised for AI consumption.
• Modify and apply HTML/CSS styling and brand standards to knowledge base articles used for the content maintenance process or as resource links from white papers.

Quality & Governance

• Maintain, improve, and document relevant content processes.
• Ensure assets meet the needs of stakeholders through feedback and metrics
• Suggest improvements to governance standards to ensure quality and consistency

Basic Qualifications

• 3+ years of experience in graphic design, visual content design, or technical content production.
• Advanced proficiency in Microsoft PowerPoint, with demonstrated ability to produce polished, brand-compliant presentation decks.
• Demonstrated ability to translate technical content into clear, visually effective formats.
• Meticulous attention to brand guidelines, design standards, and editorial tone.
• Proficient in Microsoft Office suite: Word, Excel, Outlook, SharePoint, Teams.
• Proficiency in Adobe Illustrator, Acrobat, and InDesign desirable, but not essential.

Preferred Qualifications

• Bachelor’s degree in graphic design, visual communications, or a related field (or equivalent work experience).
• Working knowledge of HTML and CSS sufficient to apply styling to knowledge base articles.
• Industry experience relevant to cloud security, compliance, or other technical fields.
• Experience maintaining brand consistency across a portfolio of documents and assets.
• Relevant qualifications or certifications in PowerPoint, Adobe Suite, visual design, storytelling etc.

To be successful in this role, you will:

• Be expert in visual storytelling and developing compelling presentations
• Have a collaborative mindset, ability to build trusted relationships with stakeholders and influence direction and approach internally and externally to the team.
• Self-motivated and able to drive execution in an organised, methodical, and structured manner.
• Skilled at translating complex technical content into clear, audience-appropriate visual formats.
• Detail-oriented and visually precise, with a consistently high standard for how published materials look and feel.
• Committed to brand consistency, treating ServiceNow’s style and tone guidelines as a standard to uphold across all outputs.
• Organized and process-minded, managing multiple assets and update cycles simultaneously and looking for ways to improve efficiency.
• Reliable and self-directed, able to take a change request from intake to publication with minimal oversight.
• Bachelor’s degree in graphic design, visual communications, or a related field (or equivalent work experience).
• 3+ years of experience in graphic design, visual content design, or technical content production.