Marketing Operations Manager

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. Our platform connects a thriving global community of pet lovers through a unique trust-based membership model. We’re on a mission to create a world where pet owners can travel with peace of mind , knowing their pets are in safe hands, while sitters enjoy unique homestays around the world.

Our vision is simple: to become the world’s most loved travel solution for pet people - and we’re making it a reality. With almost 250,000 members worldwide with the ambition of scaling to 1 Million, 97% say we have improved their lives, and our growth is high as word-of-mouth fuels a fast-growing, passionate community.

TrustedHousesitters was named one of Escape the City's top organisations to work for in 2023 and we were proud to be part of the 2024 cohort of Technation’s Future Fifty, the UK’s leading pre-IPO programme. In October 2024 we secured B Corp certification, reflecting our commitment to our people, the planet and pets across the world.

At TrustedHousesitters, we embrace a collaborative, high-impact work environment where innovation, individual accountability, and ownership drive everything we do. We believe in empowering our people to see the real impact of their work. Every team member plays a role in crafting quality experiences for our members, and we continuously push ourselves to improve, iterate, and innovate always with the goal of strengthening our global community of pet lovers.

Now is an exciting time to join TrustedHousesitters where innovation, advocacy and community-driven growth are at the heart of our success. If you're looking to make a real impact in a mission-led, fast-scaling tech business, this is the right place for you.

About the role

We’re hiring a Marketing Operations Manager to bring structure, momentum, and operational excellence to a fast-paced, high-output marketing team. Sitting at the intersection of creative, marketing, and product, this individual contributor will focus on driving the end-to-end delivery of marketing work, with a particular emphasis on creative production, campaign execution, and cross-functional collaboration. This is a role for someone who loves turning chaos into clarity. You’ll be the go-to operator who keeps work moving, standards high, and teams aligned, while remaining agile in an environment where priorities evolve rapidly. You will report directly to the CMO, with a dotted line to the Head of Product Operations, working closely to align marketing and product workflows and facilitate cross-team ideation.

We're looking to pay between £45,000 £65,000 a year for this role DOE. You must be already living in the UK and have the right to work in the UK to be considered for this role.

ResponsibilitiesCreative Production & Campaign Execution (80%)

-Own the day-to-day orchestration of creative assets and campaign delivery across:

-Marketing Design

-Copy

-Brand and Content Marketing Channels (with an immediate focus on creative asset production for paid social)

-Agencies as required

• Manage licensing across assets, ensuring we have a clear process for how we obtain and maintain permissions to use and reuse content.
• Communicate updates and manage expectations with Brand & Product Design leaders, helping them manage resources more effectively.
• Run a smooth, high-velocity creative pipeline, with a particular focus on video and UGC formats for paid and organic channels.
• Facilitate the delivery of campaigns across acquisition, product marketing, and brand awareness ensuring cross-functional input and stakeholder alignment.
• Build and maintain project boards, calendars, intake processes, and tracking tools (Jira proficiency required).
• Create structure around briefs, approvals, timelines, and dependencies and ensure accountability across contributors.
• Confidently manage multiple work-streams and shifting priorities while holding teams to deadlines and standards.
• Lead the delivery side of high-visibility or complex initiatives, including company-wide brand or product launches.
• Adapt to ongoing feedback from Brand & Product design to improve processes, efficiency, or quality of output.

Broader Marketing Operations & Cross-Functional Alignment (20%)

• Work closely with the Head of Product Operations to bring best-in-class roadmap planning, prioritisation, and OKR frameworks into the marketing team.
• Help evolve how marketing collaborates with product, especially on integrated campaigns or shared initiatives.
• Contribute to the design and roll-out of better ways of working across the marketing org, improving efficiency and visibility.
• Facilitate marketing team workshops and coordinate special projects in the marketing function.

Requirements

• Substantial experience in creative ops, marketing ops, or programme/project management roles in a high-growth environment.
• Deep understanding of how marketing creative is developed, reviewed, and deployed especially for paid social, video, UGC, organic content, PR, and integrated campaigns, including product touch points.
• Expert-level project management and Jira fluency. You know how to keep teams moving and priorities clear.
• Excellent communicator who can align stakeholders on prioritisation, resolve bottlenecks, and bring calm, clarity, and structure to fast-moving teams.
• Strong operational instincts. You’re confident making recommendations, pushing back on unclear briefs or timelines, and acting as a thought partner to senior leads.
• Cool under pressure, thrives in ambiguity, and has a bias for action and efficiency.
• High standards for creative delivery, without micromanaging or directing the creative itself.
• Experience working with Agile frameworks or alongside Product.
• Comfortable working in an agile environment in high-growth tech.

Important note: It is rare that candidates will have experience of everything in the job description, so please do not be put off from applying if you do not meet every aspect of the criteria listed!

Benefits

In addition to a competitive salary and bonus, we offer a range of benefits, including:

Fully remote work

Generous equity options

Discretionary 10% annual bonus scheme

25 days holiday annually plus bank holidays and Christmas to New Year closure

Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters

Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you

X5 premium memberships for your friends and family each year

Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to £500 per year towards travel costs

£200 annually towards home office equipment

Access to Spaces (co-working) Locations across the globe

Monthly working from home stipend

Macbook

Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.

We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year

We can cover costs of personal development resources, and have a regular time set aside for personal development

Bupa Health Insurance and Dental Insurance plan

SimplyHealth Healthcare Cash plan

Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve

Weekly virtual yoga sessions

Brighton Bikeshare

Recruitment Referral Bonus

If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you!

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability. Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.