User Experience Designer

Role Overview

The UX Product Designer will support end-to-end customer experiences across Returns and Frequency initiatives. This role is responsible for translating customer needs, business objectives, and technical considerations into intuitive, scalable, and impactful digital experiences.

Working closely with cross-functional partners across Product, Engineering, Research, Data Science, Content, Accessibility, and Business teams, the designer will contribute to the development and delivery of solutions that improve customer satisfaction, engagement, and overall experience quality.

The ideal candidate combines strong problem-solving skills with a deep understanding of user-centered design principles. They are skilled at navigating complex workflows, uncovering insights through research and data, and applying those insights to product experiences. The designer will contribute across the product lifecycle, from discovery through concept development, validation, and delivery, while ensuring consistency with established design standards and best practices.

This role requires a passion for solving customer problems, strong collaboration and communication skills, and the ability to clearly explain design decisions and recommendations to stakeholders.

Key ResponsibilitiesExperience Planning

Contribute to the design and evolution of Returns and Frequency journeys by aligning customer needs, business objectives, and product goals. Help identify opportunities to improve customer experiences and support business outcomes.

Design Delivery

Create user flows, wireframes, prototypes, and high-fidelity designs for web and mobile platforms. Translate requirements and insights into intuitive, user-centered experiences.

Cross-Functional Collaboration

Build strong working relationships across Product, Engineering, Research, Content, Accessibility, Data Science, and Business teams to align priorities and deliver impactful customer experiences.

Craft Quality

Participate in UX critiques and design workshops to improve design quality and consistency. Deliver intuitive and accessible experiences while following established design standards, systems, and best practices.

AI Integration

Explore emerging tools and apply AI thoughtfully to improve design workflows, accelerate learning, and identify opportunities to enhance customer experiences.

Required Qualifications

• 5+ years of experience designing customer-facing digital products, preferably within eCommerce, retail, transactional, account management, or service-related experiences.
• Strong portfolio demonstrating problem-solving, interaction design, user-centered design practices, and execution across the product design lifecycle.
• Experience improving existing customer experiences and designing new features across web and mobile platforms.
• Strong communication and presentation skills with the ability to explain design decisions, collaborate with stakeholders, and incorporate feedback effectively.
• Experience collaborating with cross-functional teams in an agile product environment, including close partnership with Product and Engineering teams.
• Ability to adapt to changing priorities, manage multiple projects, and execute effectively in a fast-paced environment.
• Experience creating user flows, wireframes, prototypes, and high-fidelity designs using modern design tools.
• Ability to synthesize qualitative and quantitative insights into actionable design recommendations.
• Experience working within established design systems and accessibility standards.
• Comfort adopting new technologies and leveraging AI-powered tools to improve design efficiency and support innovation.

Preferred Qualifications

• Experience designing customer-facing retail experiences across routine shopping, replenishment, subscription, loyalty, or returns-related journeys.
• Familiarity with experimentation and optimization workflows, including A/B testing and iterative design improvements.
• Understanding of responsive design principles and experience designing for web, iOS, and Android platforms.
• Knowledge of WCAG accessibility standards and inclusive design practices.
• Ability to balance customer experience needs with technical, operational, and business constraints.