Atlassian Cloud Administrator

This is a Remote Role. Work hours are EST

We are seeking an experienced Atlassian Cloud Administrator and customer advocate to help guide our team in their journey towards becoming a world-class engineering organization. This role is critical to ensuring the stability, performance, and scalability of our Atlassian ecosystem, supporting both on-premise and cloud environments..

Required Skills:

• 2+ years in IT support and customer engagement.
• 3–5 years of hands-on experience administering Jira and Confluence in enterprise environments.
• Strong understanding of Atlassian Cloud and Data Center architectures.
• Proficiency in JQL, REST APIs, and automation tools.
• Familiarity with ITIL practices and ticketing systems.
• Strong analytical, problem-solving, and documentation skills.
• Excellent interpersonal and stakeholder communication abilities.
• Experience with Linux, Bash, and Unix command line.
• Exposure to DevOps practices and public cloud environments (AWS preferred).
• Comfortable working in agile and scrum-based teams.

Responsibilities:

• Administer and optimize Atlassian Cloud products (Jira Software, Jira Service Management, Confluence) to support agile delivery and knowledge management.
• Configure workflows, automation rules, permissions, and integrations to meet evolving business needs.
• Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations.
• Respond to ad-hoc queries via Slack and other platforms.
• Create and maintain internal and customer-facing technical documentation.
• Guide and support customer implementation projects and enhancement requests.
• Deliver ad-hoc learning content to promote customer self-sufficiency.
• Assist with Jira board configurations and JQL tuning.
• Troubleshoot access, permissions, and integration issues.
• Install, test, and implement new versions of Atlassian tools and apps.
• Ensure reliability, security, and performance of the Atlassian suite.
• Create and manage complex Jira workflows, screen schemes, permission schemes, and notification schemes.
• Operate, maintain, and troubleshoot Jira and Confluence systems.
• Automate Jira functionality using scripts.
• Lead system upgrades, patching, and performance tuning.
• Evaluate and deploy Atlassian Marketplace apps and integrations.
• Support cloud migration and hybrid deployment strategies.
• Maintain runbooks, SOPs, and knowledge base articles.
• Ensure compliance with internal security and audit requirements.
• Participate in change management and incident response processes.
• Collaborate with cross-functional teams to deliver sprint goals and continuous improvements.
• Stay current with Atlassian Cloud updates and features, ensuring timely adoption of improvements.

Preferred Qualifications:

• Atlassian Cloud certifications for system & Org admins.
• Experience with API scripting or automation using Atlassian REST APIs.
• Understanding of ITSM practices and Agile frameworks

Our Fortune Technology client is ranked as one of the best companies to work with in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies.