Event Marketing Executive

Contract Type: Permanent home working

Hours: 37.5 hours per week

Salary: £24,000 – £30,000 per annum (DOE) – Band 1/2

Location: Ideally based in or near Birmingham

About the CCMA

The CCMA is the longest established contact centre industry body, founded on the principles of sharing best practice and networking to improve skills and knowledge. It is a thriving and growing community that represents leaders from a huge cross-section of the industry.

This role will be joining a fantastic team who are passionate about supporting an industry that they love.

Role Purpose

Working closely with the marketing team, to deliver high quality marketing and events activities for our members.

Accountabilities

• Supports the professional delivery of CCMA Member events, including Summits, CONNECTs and Online Seminars.
• Deliver all administerial tasks for all events on brand, on time and accurately, such as collecting dietary needs, managing registrations and event enquiries.
• Set up event systems when required.
• Monitor delegate registration and delegate numbers, suggest and take corrective action to optimise registration and delegate numbers.
• Provide onsite event support, including event set-up, welcoming delegates and supporting guests throughout the day.
• Work with internal marketing team to drive event collateral creation, development and implementation, including email marketing, social media and presentations.
• Manage the relationship with venues and event suppliers to ensure all event requirements, logistics and catering are in place and within budget.
• Work with Partner team to ensure that all sponsor deliverables are completed, and that sponsor value is maximised, liaising with Partners as appropriate.
• Respond to delegate queries promptly and professionally.
• Develop surveys to capture delegate feedback and make recommendations to improve future events.
• Work with colleagues and use Planner to manage activities, ensuring deadlines and targets are hit.
• Follow processes provided to ensure efficient ways of working.
• Provide support to colleagues as required.

Education & Skills Requirement

• Educated to degree level or equivalent, preferably in a marketing discipline.
• Experience in an event management role an advantage.
• Knowledge or experience of the contact centre industry an advantage.
• High level of both written and spoken English.
• Delivers high quality creative outputs and attention to detail.
• Resilient in a busy working environment.
• Highly organised and strong time management skills.
• Exceptional communicator and able to build relationships with internal and external stakeholders.
• Seeks to always exceed expectations.
• Determination to remain highly knowledgeable and a drive to continually grow and learn.
• Good practical working knowledge of MS Office 365 and digital platforms.

Please send your CV with a covering letter to chrissie@ccma.org.uk.