Marketing Operations Project Manager, eCommerce

The Marketing Operations Project Manager will be responsible for building operational excellence of an internal Creative Team through processes and partnerships that elevate team performance and allow for a culture of creativity and strategic planning. You'll be joining a team that supports our client’s growing brand and creative expression. This team is responsible for creating memorable and engaging brand design, visuals, campaigns, and messaging across our marketing, product, and internal & external culture. This individual also needs to be a strong leader who can focus on the vision and strategies of the account, balance daily team support needs with long-term strategy and successfully combine vision and reality into effective plans. Purpose of the Job Planning & Project Management Support

• Define, drive, and evangelize eCommerce timelines and requirements for new projects, ensuring the web development lifecycle is communicated and incorporated into broader project plans.
• Support road mapping & prioritization of eComm initiatives, managing requirements and leading projects to ensure all stakeholders are aligned, ensuring on-time and on budget delivery
• Provide day-to-day project management support for eComm initiatives, coordinating across teams to keep creative, engineering, and external agencies aligned and on track.

Intake & Process Implementation

• Support the marketing intake process for net-new requests, ensuring briefs are complete, timelines are realistic, and requests are routed to the right partners.
• Act as a champion for process adoption, helping team members understand established systems and tools as defined by Marketing Operations leadership, including templates, workflows, and best practices.
• Partner closely with the Senior Program Manager, Creative Operations Manager, and Integrated Marketing Managers to elevate stakeholder feedback and highlight opportunities to increase quality and efficiency.

Creative Oversight and Stewardship

• Partner closely with internal and external creative partners to translate requirements, document specs, and support overall creative processes.
• Work closely with our creative and product design teams to ensure all digital outputs are brand-consistent and optimized for eComm conversion
• Lead documentation and playbooking efforts for eComm initiatives to ensure learnings are carried over across campaigns and elevated effectively to Creative partners and leadership.

Key Responsibilities

• 5-7 years of proven experience in project management, with a significant portion specifically supporting an DTC eComm team.
• Demonstrated experience managing complex, cross-functional marketing projects with an emphasis on global eComm.
• Experience with various project management tools such as Asana, Monday.com or similar platforms.
• Experience a tech company or fast-paced, hypergrowth environment is strongly preferred
• Familiarity with common marketing tools and platforms (e.g., marketing automation, CRM, creative asset management).
• Retail experience is a plus, as this role may evolve into a broader Consumer Experience scope encompassing both Ecomm and Retail.
• Certifications: Project Management Professional (PMP), PRINCE2, Agile certifications (CSM, SAFe) are a strong plus.

Knowledge, Skills + Experience

• Highly organized: Able to manage details, timelines, and dependencies across complex projects.
• Collaborative: Enjoys working cross-functionally and supporting teammates to achieve shared goals.
• Strong Communicator: Excellent verbal and written communication skills, capable of translating complex project details into concise, actionable updates for project teams.
• Process-minded: Comfortable enforcing processes, enabling teams within established workflows, and continuously optimizing processes and facilitating feedback loops.
• Adaptable: Thrives in a dynamic environment with evolving priorities and international stakeholders.