Business Analyst

About The Company Brinks Home™ is a leading provider in the smart security industry, dedicated to safeguarding over one million individuals across the United States, Canada, and Puerto Rico. Renowned for our platinum-grade protection, we are committed to delivering exceptional security solutions supported by award-winning customer service and a team of highly trained professionals. Our organization prides itself on maintaining the highest standards of safety and reliability, ensuring peace of mind for our customers while fostering a positive and inclusive work environment for our employees. At Brinks Home™, we cultivate a culture of innovation, creativity, and authenticity, encouraging our team members to contribute ideas and grow professionally. Join us and become part of a collaborative team that is relentless in its pursuit of security for life. About The Role We are seeking a dedicated remote Business Analyst who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Business Analyst will play a vital role in bridging the gap between business needs and technical solutions by gathering, analyzing, and documenting requirements. This position involves facilitating discussions with stakeholders, defining current and future state processes, and supporting solution design through visual aids such as wireframes. The Business Analyst will manage requirements through approval processes and support testing and deployment activities, including developing UAT plans and identifying opportunities for process improvements. Serving as a critical liaison between business stakeholders, IT, and cross-functional teams, the Business Analyst will translate complex needs into clear, actionable insights while maintaining high standards for documentation and project consistency. This role offers an excellent opportunity to contribute to impactful projects that enhance operational efficiency and customer experience in a dynamic environment. Qualifications

• Bachelor's degree in Business, Information Systems, or a related field
• 0-2 years of business analysis experience
• Strong ability to gather, analyze, and translate complex business needs into clear requirements
• Experience in identifying process gaps and recommending effective improvements
• Excellent written, verbal, and presentation communication skills
• Proficiency in working with data to support decision-making processes
• Ability to collaborate effectively with technical and non-technical teams
• Experience with diagramming tools such as Visio or Lucidchart
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Exposure to UI/UX tools such as Figma or InVision is a plus

Responsibilities

• Gather, analyze, and document business requirements for prioritized initiatives
• Facilitate workshops and stakeholder discussions to align project scope and requirements
• Translate business needs into clear, actionable, and testable requirements
• Define current-state (as-is) and future-state (to-be) processes and workflows
• Support solution design through wireframes, visuals, and process documentation as needed
• Manage requirements through approval, change control, and scope management processes
• Develop and execute UAT plans and test cases aligned with documented requirements
• Serve as the liaison between business stakeholders and IT/development teams to ensure clear communication
• Identify process gaps and recommend improvements to enhance efficiency and user experience
• Support operational readiness for new systems and process changes
• Maintain high-quality documentation and contribute to business analysis standards and best practices

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) plan with Employer Match
• Paid Time Off and Paid Holidays
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and AD&D Insurance
• Disability Coverage
• Maternity and Parental Leave
• Mental and Physical Health Benefits
• Employee Resource Groups
• Volunteer Hours
• Discounted Equipment and Monitoring Services
• Employee Referral Program

Equal Opportunity Brinks Home™ is an equal employment opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate against any employee or applicant for employment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We promote equal opportunity and are dedicated to fostering a workplace where all individuals are valued and respected.