UI/UX Designer

About The Company Navitus is a forward-thinking pharmacy benefit manager (PBM) dedicated to transforming the traditional healthcare landscape by prioritizing people over profits. Founded with the mission to eliminate unnecessary costs within the drug supply chain, Navitus aims to make medications more affordable and accessible for all. The company fosters an inclusive and innovative environment where diversity is celebrated, creativity is encouraged, and professional growth is supported. Navitus’s commitment to excellent service extends not only to its customers but also to its employees, emphasizing a collaborative and respectful workplace culture. The organization also upholds a strong stance on equal employment opportunity, ensuring that all applicants and employees are treated fairly regardless of race, color, religion, sex, national origin, or disability. With a focus on integrity and customer-centric solutions, Navitus continues to lead in healthcare innovation and service excellence. About The Role Navitus is seeking a talented UI/UX Designer to join its expanding team due to ongoing growth. The primary focus of this role is to create engaging, user-friendly digital experiences that align with the company’s customer-centric approach within the CX/DX department. The UI/UX Designer will be instrumental in envisioning, designing, and prototyping interfaces that enhance customer interactions across various digital platforms. This role involves producing wireframes, prototypes, visual designs, flow diagrams, storyboards, and site maps to facilitate seamless user experiences. The ideal candidate will leverage design thinking methodologies combined with graphic design principles to craft visually appealing and intuitive interfaces. Collaboration with cross-functional teams—including product development, compliance, and marketing—is essential to ensure designs meet accessibility standards, branding guidelines, and user needs. The successful candidate will also conduct usability testing to validate design effectiveness and support continuous improvement initiatives. This role offers an exciting opportunity to influence the digital experience of healthcare consumers and internal stakeholders alike, contributing to Navitus’s mission of putting people first in pharmacy services. Qualifications

• Bachelor’s degree in a technology, design, or related field; equivalent professional experience may be considered
• 3-5 years of professional experience in user experience research and design
• Strong portfolio demonstrating expertise in interface design and visual storytelling
• Proficiency with design and wireframing tools such as Adobe Creative Suite, Figma, etc.
• Working knowledge of web technologies including HTML and CSS
• Experience conducting user research and applying findings to design improvements
• Familiarity with accessibility standards and 508 compliance is a plus
• Willingness to obtain or hold recognized UX certifications (e.g., CXPA, Forrester, Nielsen Norman Group, HFI, IAOIP)
• Knowledge of healthcare industry practices, HIPAA regulations, and data privacy considerations is preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams

Responsibilities

• Apply voice of the customer (VoC) research to inform interface and graphic design decisions
• Create wireframes, prototypes, visual designs, flow diagrams, storyboards, and site maps to illustrate user interactions
• Research customer interactions and implement design techniques to enhance user experience
• Ensure digital navigation remains intuitive and engaging, providing a delightful customer journey
• Collaborate with product teams to develop interactive wireframes and interface designs aligned with development backlogs
• Work with the compliance team to incorporate accessibility features and ensure designs meet 508 standards
• Partner with marketing to maintain consistent branding across all digital assets
• Conduct usability testing to evaluate the effectiveness of new features and design iterations
• Assist in designing dashboards and team pages to improve internal and external user engagement
• Perform other duties as assigned to support team objectives and project needs

Benefits

• Competitive health, dental, and vision insurance plans
• 20 days of paid time off annually
• Four weeks of paid parental leave
• Nine paid holidays per year
• 401(k) plan with company match of up to 5% with no vesting period
• Adoption Assistance Program
• Flexible Spending Account (FSA)
• Educational Assistance and Professional Membership Support
• Referral Bonus Program offering up to $750

Equal Opportunity Navitus is an equal opportunity employer committed to fostering an inclusive environment. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic. We adhere to all applicable nondiscrimination laws and regulations, ensuring a fair and respectful workplace for everyone.