Social Media Analyst

About Think Jam

Think Jam is a leading digital agency that specializes in growing high-profile fandoms, franchises, and IPs. We work with top global studios, entertainment brands, and creators to leverage social media and digital strategy to build, engage, and scale audiences across the most influential platforms. With a focus on social growth, fandom intelligence, and creative content, we drive successful campaigns that resonate with communities and maximize the potential of iconic brands.

Our Social Intelligence department plays a critical role in launching and growing passionate communities by leveraging data and analytics to optimize content, drive engagement, and build long-term brand affinity. You’ll be at the forefront of driving social media growth for some of the world’s biggest fandoms and IPs, working in a fast-paced and collaborative environment.

Position Overview

We are seeking a highly analytical and passionate Social Media Analyst to join our Social Intelligence team. This role will focus on social listening, analyzing performance across brand channels, and providing actionable insights that help shape fan-first content strategies. The ideal candidate will have a deep love for data, social media, and entertainment, with a strong understanding of how to translate numbers into impactful storytelling and engagement strategies.

Key Responsibilities

• Conduct social listening to track trends, audience sentiment, and fan conversations across social platforms.
• Analyze and optimize content performance across owned brand channels, identifying opportunities to enhance reach, engagement, and fandom growth.
• Develop weekly, monthly, and campaign-based reports that highlight key insights, performance metrics, and recommendations.
• Monitor and assess engagement trends and fan behaviors to inform strategic recommendations.
• Work closely with internal teams to ensure data-driven decision-making is at the core of content strategies.
• Stay up to date with platform algorithm changes and industry trends to advise on best practices for engagement and growth.
• Support the development of benchmarking frameworks to measure Think Jam’s impact in building and sustaining fandoms.

Required Skills & Experience

• 2+ years of experience in social media analytics, social listening, or related fields.
• Proficiency in social listening tools (e.g., Sprinklr, Sprout Social, Meltwater, Tagger, GWI) and social analytics platforms (e.g., Meta Insights, Twitter Analytics, YouTube Studio, TikTok Analytics, Google Analytics).
• A data-driven mindset, with the ability to analyze trends and translate them into actionable insights.
• Passion for entertainment, fandom culture, and social media.
• Experience working with large sets of data to identify key themes, patterns, and opportunities.
• Strong storytelling skills—able to communicate complex data insights in a clear and compelling way.
• Basic familiarity with Paid Ad Platforms such as Meta Ads, TikTok Ads and YouTube Ads is a plus.
• Ability to work autonomously while collaborating effectively with creative and strategy teams.

What We Offer

• A dynamic and creative environment where data meets storytelling.
• The opportunity to work with top entertainment brands and franchises.
• A flexible, remote-first work culture
• Competitive salary and benefits package.
• A chance to shape the future of fandom-building through data-driven strategies.

If you’re passionate about entertainment, social media, and data, and you want to play a pivotal role in shaping how fandoms grow and thrive, we’d love to hear from you.

Other Information

Think Jam is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We actively encourage people from all walks of life, including those from historically marginalized groups and non-traditional backgrounds to apply.

We strive to create a great environment and an opportunity to work with an excellent team of people. Our perks include:

• Health insurance package
• Parental leave package
• 15 vacation days; rising 1 per year up to 20 days
• 11 public holidays
• Sick time, plus time off for birthdays, cultural/religious holidays, voting, and charity work.
• 401K facility
• Salary range: $50k-$60k per annum (depending on experience)