Mobile App Manager to advice on app dev

The Africa Health Organisation (AHO) is evolving. It aims to create a mobile health app to enhance patient care and innovation, and positively impact more lives by providing robust health care in Africa. We seek assistance in creating an effective app system and strategy. What difference will you make? You will drive AHO’s success beyond just coding by enhancing customer engagement, improving operational efficiency, and creating new revenue streams. By translating complex business goals into functional, user-centric products, they help future-proof AHO and gain a competitive edge. Strategic value and business growth

• Boost customer engagement and loyalty Your well-designed app keeps AHO "top of mind" for customers, with the app icon serving as a constant brand reminder. You will implement features such as loyalty programs, personalised content, and push notifications to build a direct, valuable communication channel, which increases engagement and customer retention.
• Drive higher revenue Your app enables new revenue models such as in-app purchases, subscriptions, and exclusive promotions. The app also provides a seamless, convenient shopping experience with features like one-click payments, reducing friction and increasing conversion rates.
• Enhance brand visibility A mobile app strengthens a brand's authority and visibility by appearing in app stores and on users' home screens. Your app delivers a high-quality experience and fosters a positive association with the brand.
• Provide valuable customer insights Your built-in app analytics tracks user behaviour, preferences, and interactions. This first-party data is invaluable for understanding the customer base, tailoring marketing efforts, and making data-driven decisions.

Operational and technological impact

• Streamline internal operations Mobile app automates and improves workflows. This can include apps for inventory management, field service reporting, and employee communication, resulting in cost savings and increased productivity.
• Enable technological innovation You will integrate emerging technologies, such as AI-powered chatbots, augmented reality (AR) features, and Internet of Things (IoT) connectivity, to deliver cutting-edge immersive solutions. This continuous innovation ensures the company stays ahead of market trends.
• Ensure scalability and futureproofing By building applications on a solid, scalable architecture, you ensure the technology can grow along with the business. You also provide ongoing maintenance and regular updates to fix bugs, address security concerns, and maintain compatibility with new devices and operating systems.

What are we looking for? Person specification Experience And Qualifications

• Education A bachelor’s or master’s degree in computer science, Information Technology, or a related technical field is typically required.
• Mobile development Extensive experience (e.g., 5-10+ years) in mobile application development, with a strong background in iOS and/or Android platforms.
• Leadership Proven experience in a leadership role, managing and mentoring a team of developers to deliver complex software projects.
• Project delivery A strong track record of successfully delivering high-quality mobile applications from concept to production.
• Technical depth Deep understanding of mobile architecture, design patterns, and performance optimisation techniques.

Essential Skills

• Technical competence

• Proficiency in native languages like Swift (iOS), Kotlin/Java (Android), or cross-platform frameworks like React Native or Flutter.
• Experience with mobile backend integrations and APIs.
• Familiarity with the mobile app ecosystem, including release management for the Apple App Store and Google Play Store.
• Knowledge of mobile security best practices.

• Leadership and management

• Exceptional leadership skills with the ability to inspire and motivate a technical team.
• Strong communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences.
• Experience with Agile development methodologies.

• Analytical and strategic thinking

• Excellent problem-solving and analytical skills.
• The ability to think strategically about the product roadmap and translate it into clear, actionable plans.
• Data-informed decision-making skills to optimise features and the user experience.

• Personal attributes

• A proactive, results-oriented mindset.
• A passion for mobile technologies and a commitment to continuous learning.
• The resilience and adaptability to thrive in a fast-paced, evolving industry.

What will you be doing? We are excited to announce an incredible opportunity for a talented Mobile App Manager to join our passionate team at the Africa Health Organisation (AHO)! Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact. This year, we're embarking on a mission for health innovation by venturing into mobile health app development. Our goal is to engage with our service users, clients and customers. We need a visionary like you to help us achieve our goals. We're seeking a dynamic, experienced Mobile App Manager who can develop and execute a robust mobile app system and strategy to deliver seamless services. Key Duties and Responsibilities Project Planning and Execution

• Define project scope, objectives, and deliverables in collaboration with stakeholders and team members.
• Develop detailed project plans, timelines, and resource allocation in collaboration with the lead developer and designer.
• Keep track of the required app features as they evolve and plan their implementation with the development team, focusing on meeting customer needs.
• Own and manage the app’s wireframe and other essential documents. Gather feedback from potential customers and ensure it is incorporated into the project as appropriate.
• Manage project budgets, ensuring efficient use of resources and timely delivery.

Team Coordination

• Coordinate cross-functional team members, including the app developer, designer, technical director, marketing, and customer support.
• Facilitate clear communication among team members and stakeholders.
• Manage team meetings including ensuring all actions are captured, progressed and completed.
• Monitor progress, identify risks, and implement mitigation strategies.

Stakeholder Management

• Serve as the primary point of contact for all internal project-related communications.
• Regularly update stakeholders on project status, milestones, and any issues.
• Gather feedback from stakeholders and ensure it is incorporated into the project as appropriate.

Quality Assurance

• Ensure the app meets high-quality standards.
• Oversee testing processes
• Ensure any bugs or issues are resolved promptly before launch.

Launch Planning and Execution

• Develop and implement a comprehensive launch plan, including marketing, user acquisition, and support strategies.
• Coordinate with the marketing coordinator to ensure successful app promotion and visibility.
• Monitor post-launch performance and user feedback to guide further development and updates.

Risk Management

• Identify potential risks and develop contingency plans.
• Manage changes to project scope and schedule effectively.
• Ensure compliance with relevant regulations and standards.

In this pivotal role, you'll plan and execute our mobile app development efforts, ensuring that our app engineering strategy not only shines but also comes to life in meaningful ways. If you're an engineering specialist who thrives on creativity and collaboration, we want to hear from you! Additionally, you'll have the opportunity to inspire and mentor volunteers within our mobile app development team, making a positive impact together. Join us on this exciting journey!