Senior Product Designer

Cue is a rapidly growing customer service SaaS company focused on enabling businesses to engage their customers through WhatsApp, web chat widgets, Facebook Messenger, and more.

We are looking to elevate the UI experience of our omni-channel AI customer service platform to the level of other great design-led companies such as Linear, Raycast, Vercel, Attio and Notion.

We are expanding our team and are looking for a Product Designer who loves to craft exceptional user experiences, has strong opinions about design quality, and can bring modern, user centric product UI’s to life - particularly as we explore new AI-powered product features.

Responsibilities

• Elevate Cue UI design to become a market leader - Take our application UI to the level of industry leading applications such as Linear, Raycast, Vercel, Attio and Notion.
• Own the end-to-end design process: From initial concept and research, through wireframing, prototyping, and high-fidelity visuals.
• Collaborate cross-functionally: Work closely with Product, Engineering, Marketing, and other stakeholders to define user-centric solutions.
• Create and iterate on design assets in Figma: Deliver well-structured and easily understandable components, flows, and mockups.
• Develop and maintain design systems: Ensure a consistent brand and product experience across all touchpoints.
• Conduct customer research & usability testing: Speak with customers and CS teams to understand user needs and expectations.
• Design AI-driven features: Work with the team to design our next generation of AI products.
• Champion design excellence: Bring a strong, opinionated aesthetic and design foundation; advocate for quality and consistency in every release.

Requirements

• An exceptional portfolio of well crafted responsive UI design projects, demonstrating complex user journeys, workflows and AI experiences.
• A deep understanding of Figma’s features to create, manage, and share design libraries, components, prototypes, and interactions.
• Showcasing your approach to problem-solving, final execution, and the impact on users and the business.
• Able to articulate design rationale clearly, while balancing user needs and product goals.
• Interest or experience in designing AI-driven user experiences is a plus.
• Excellent communication skills and comfortable working remotely and collaborating with technical and non-technical stakeholders.
• Ability to ensure consistency in visual elements, interactions, and user flows.

The perks:

• Choose your own equipment - Choose your laptop and other equipment with our starter kit budget.
• Remote work - Work remotely or from our offices in Cape Town
• Unlimited leave - Take leave when you need with our unlimited leave policy.
• Flexi-time – Choose when to do your best work and collaborate with the team.