🚀 We’re Hiring: Remote Customer Support & Operations + Marketplace Content Specialist 🚀

Are you passionate about customer service, online marketplaces, and product content?

Do you thrive in a dynamic, fast-paced environment and love the idea of contributing to multiple parts of a growing e-commerce business?

If so, we’d love for you to join our remote team at Getunlocked!

🪑 Who We Are

At Getunlocked, we manage EU market operations for several Polish furniture manufacturers, selling across 30+ online channels - including our own site, Amazon, Cdiscount, Fnac, OnBuy, Tenu, and more.

We operate in six languages (French, Italian, Spanish, German, Polish, and English)

🎯 About the Role

You’ll join our B2C Customer Support Team to assist and delight customers purchasing our products online.

At the same time, you’ll have the opportunity to support our marketing and product teams by helping create, maintain, and optimise product listings across major marketplaces - especially in France.

This is a perfect role for someone who enjoys both customer interaction and creative e-commerce tasks, with plenty of room to grow.

🧩 Key ResponsibilitiesCustomer Support & Operations:

✅ Provide top-notch support across multiple sales channels (Amazon, Cdiscount, etc.)

✅ Communicate with customers and partner teams to resolve inquiries quickly and efficiently

✅ Use AI tools & translation apps to communicate in multiple languages (Perfect English required; other languages are a plus!)

✅ Maintain clear and standardised workflows using Asana, Google Drive, Slack, and marketplace dashboards

Marketplace Content & Marketing Support:

🛒 Help create and publish new product listings on French marketplaces (Cdiscount, Amazon, etc.)

🪄 Maintain and improve existing product content - titles, descriptions, visuals, attributes, SEO keywords

🌍 Assist with uploading and updating product content on our website

💡 Collaborate with the marketing team to propose content improvements and ensure brand consistency

💡 What We’re Looking For:

🔹 A customer-first mindset with strong communication skills

🔹 Previous experience in customer support (required)

🔹 Interest or experience in furniture, interior design, or DIY (a big plus!)

🔹 Familiarity with online marketplaces and content creation (Amazon, Cdiscount, etc.)

🔹 Tech-savvy and comfortable using AI tools for translations and content

🔹 Good balance of operational discipline and creative initiative

💼 What We Offer:

💻 Full-time, remote position

⏳ Initial 3-month contract with possibility of extension

🚀 Immediate start date

🌍 Work in an international, multilingual e-commerce environment

If you’re ready to help customers across Europe and contribute to building great product content that drives sales, this role is for you!

📩 Apply now or share with someone who’d be a great fit!

HiringRemoteWork #CustomerService #Ecommerce #MarketplaceContent #JobOpportunity #Getunlocked