UX/UI Designer

About The Company Okta is recognized as The World's Identity Company, dedicated to enabling secure and seamless access to technology for everyone, regardless of location, device, or application. Our innovative solutions, including the Okta Platform and Auth0 Platform, focus on providing robust identity management, authentication, and automation services that are flexible and neutral. We prioritize security and growth, integrating identity at the core of business operations to facilitate safe digital experiences. At Okta, we celebrate diversity and value unique perspectives, fostering an inclusive environment where lifelong learners and innovative thinkers thrive. Our mission is to build a world where identity belongs to you, empowering individuals and organizations to navigate the digital landscape confidently and securely. About The Role We are seeking a skilled UX/UI Designer to join our Customer Acceleration team, specifically within the Knowledge, Online Support, and Communities division. This strategic, high-impact role focuses on transforming and enhancing the customer self-service experience across Okta and Auth0 products. The ideal candidate will possess a systems-thinking mindset and a proven track record of creating impactful designs that improve key business metrics such as case deflection and self-service success. Deep proficiency in UX research methods is essential to gather actionable insights that inform design decisions. Experience designing interfaces for Salesforce Service and Salesforce Experience Cloud is highly advantageous. The role involves ownership of the design for our Support Centers and Community platforms, delivering innovative, visually compelling, and highly effective user experiences that meet user needs and elevate the overall customer journey for technical practitioners. Qualifications

• 5+ years of experience in UX/UI design, particularly with complex, strategic projects
• Expert proficiency with Figma and responsive design principles
• Experience contributing to and leveraging design systems for large-scale products
• Extensive background in designing self-service support portals and community platforms for technical users
• Strong understanding of metrics-driven design, including defining success metrics and iterative improvements
• Experience designing for AI-powered tools, generative AI interfaces, or intelligent agents (preferred)
• Working knowledge of front-end technologies such as HTML and CSS for effective collaboration with development teams
• Deep empathy for technical users, with the ability to translate complex pain points into intuitive solutions

Responsibilities

• Lead UX research initiatives using mixed-methods to understand user pain points, needs, and behaviors, especially on high-traffic pages
• Develop and execute strategic design visions by identifying friction points and creating data-informed improvement strategies
• Design and refine high-fidelity wireframes, detailed user flows, and interactive prototypes for complex projects, balancing traditional knowledge bases with AI-driven solutions
• Ensure all design work maintains high fidelity, visual appeal, consistency, and adherence to brand standards and design systems
• Collaborate closely with Product Management, Engineering, and Content teams to ensure design feasibility and fidelity
• Present and defend design solutions, articulating the rationale behind decisions and aligning them with business goals and customer outcomes

Benefits

• Competitive salary and comprehensive health benefits
• Opportunities for professional growth and development
• Flexible work arrangements and remote work options
• Inclusive and diverse workplace culture
• Access to cutting-edge tools and technology
• Participation in social impact initiatives and community-building activities

Equal Opportunity Okta is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or protected veteran status. We also consider qualified applicants with arrest and conviction records, consistent with applicable laws