Collection Specialist

Job Title: Collections Specialist Location:Pay Grade: Hourly, Non-Exempt About Us Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism. Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities. Position Summary The Collections Specialist is responsible for managing unpaid accounts and ensuring timely collection of payments from customers, insurance adjusters, and other stakeholders. This role requires strong communication, negotiation, and problem-solving skills to resolve outstanding balances while maintaining positive relationships. The ideal candidate will be highly organized, proactive, and capable of working independently in a fast-paced environment. Responsibilities

• Manage and follow up on unpaid accounts to ensure timely collections.
• Communicate with customers, insurance adjusters, and internal teams to resolve outstanding balances.
• Negotiate payment arrangements and settlements while maintaining positive customer relations.
• Monitor and analyze aging reports to track outstanding balances and prioritize collection efforts.
• Process payments, reconcile accounts, and ensure accurate cash applications.
• Identify and implement process improvements to enhance the efficiency of the collections process.
• Maintain detailed and accurate records of all collection activities and communications.
• Provide excellent customer service while handling disputes and payment issues professionally.
• Perform other duties as assigned or required by management to support the company's growth and operational needs.

Skills/Qualifications Required

• 3+ years of experience in collections or accounts receivable.
• Strong negotiation skills with a focus on account resolution and settlements.
• Ability to work independently and as part of a team in a dynamic environment.
• Strong knowledge of aging reports, payment processing, and account reconciliation.
• Excellent verbal and written communication skills for interacting with customers and internal teams.
• Technologically adept

Preferred

• Experience in the disaster restoration, service, construction, or banking industries.
• Familiarity with QuickBooks or similar accounting software.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong problem-solving and conflict-resolution skills.
• Ability to adapt to evolving business needs and manage multiple priorities effectively.

Work Environment This position is 100% remote. Why ServiceMaster Restoration Services? We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.

Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs. Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life! ADA ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americas with Disabilities Act of 1990. Disclaimer The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change. We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship. ServiceMaster is proud to be an Equal Opportunity Employer.